This Privacy Policy describes how Tapan Mart, operated by Tapan Holdings, collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full Name
- Mobile Number
- Email Address
- Billing & Shipping Address
- Payment Details (processed securely via third-party gateways)
b) Technical Information
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on website
- Cookies and usage data
c) Transaction Information
- Order history
- Payment method
- Transaction reference numbers
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver products
- Process payments
- Communicate order updates
- Provide customer support
- Improve website performance and user experience
- Send promotional communications (only if you opt-in)
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
3. Sharing of Information
We do not sell, trade, or rent your personal information.
We may share your data only with:
- Payment gateway providers
- Courier and logistics partners
- IT service providers
- Government authorities when legally required
All such parties are bound by strict confidentiality obligations.
4. Payment Security
All payments are processed using secure and encrypted payment gateways. We do not store your debit card, credit card, UPI, or net banking details on our servers.
5. Cookies Policy
Our website uses cookies to:
- Improve browsing experience
- Analyze website traffic
- Remember user preferences
You can disable cookies through your browser settings, but certain website features may not function properly.
6. Data Protection & Security
We implement appropriate technical and organizational security measures to safeguard your personal data against:
- Unauthorized access
- Loss
- Misuse
- Alteration
However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
7. User Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications
Requests can be sent to our support email.
8. Data Retention
We retain your personal information only as long as necessary:
- To fulfill orders
- For legal and regulatory compliance
- For business and accounting purposes
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Children’s Privacy
Our website is not intended for individuals under the age of 18 years. We do not knowingly collect personal data from minors.
11. Legal Compliance
This Privacy Policy is governed by:
- Information Technology Act, 2000
- IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Consumer Protection (E-Commerce) Rules, 2020
12. Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date.
13. Contact & Grievance Redressal
For privacy-related concerns or complaints:
Business Name: Tapan Holdings
Brand Name: Tapan Mart
Email: info@tapanmart.com
Grievance Officer: Nakul Dhingra
Designation: Grievance Redressal Officer
Email: info@tapanmart.com
Response Time: Within 48 business hours