Welcome to Tapan Mart. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and the purchase of products offered through our platform.
By accessing, browsing, or using this website and/or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.
1. Definitions
- “Company”, “We”, “Us”, or “Our” refers to Tapan Holdings, operating under the brand name Tapan Mart.
- “Website” refers to the official website of Tapan Mart.
- “User”, “You”, or “Customer” refers to any person accessing, browsing, or purchasing from the website.
- “Products” refers to all goods listed for sale on the website.
2. Eligibility to Use
By using this website, you represent that:
- You are at least 18 years of age or accessing the website under parental supervision.
- You are legally capable of entering into a binding contract under Indian law.
- All information provided by you is accurate, complete, and current.
3. Account Registration
- You may be required to create an account to place orders.
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to accept responsibility for all activities that occur under your account.
- The Company reserves the right to suspend or terminate accounts found to be in violation of these Terms.
4. Products & Pricing
- All products listed on the website are subject to availability.
- We reserve the right to modify product specifications, pricing, and availability at any time without prior notice.
- Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
- Any promotional offers are subject to specific terms and may be modified or withdrawn without notice.
5. Order Acceptance & Cancellation
- Your order constitutes an offer to purchase.
- The Company reserves the right to accept or reject any order at its sole discretion.
- Orders may be cancelled due to:
- Product unavailability
- Pricing or listing errors
- Payment issues
- Suspected fraudulent activity
- Once an order is confirmed and dispatched, cancellation requests may not be entertained.
6. Payment Terms
We accept multiple payment methods, including Cash on Delivery (COD) and prepaid online payment options.
- All online payments are processed via secure third-party payment gateways.
- We do not store your card or banking details.
- In case of payment failure, the order shall not be processed.
7. Shipping & Delivery
- Currently, we deliver only within India.
- Estimated delivery timelines will be displayed during checkout.
- Delivery times may vary based on location, courier partner, weather conditions, or unforeseen circumstances.
- The Company shall not be liable for delays caused due to factors beyond its control.
8. Return, Refund & Replacement
Our 7-Day Return Policy allows customers to request a return within 7 days of product delivery, subject to the following conditions:
- Product must be unused, undamaged, and in original packaging.
- Certain categories may not be eligible for return due to hygiene or regulatory reasons.
Refund Policy:
- Refunds will be issued to the original mode of payment only after inspection and approval.
- Refund processing timelines: 5–10 business days after approval.
Detailed policy is available on our Return & Refund Policy page.
9. Intellectual Property Rights
All content on this website, including but not limited to:
- Text
- Images
- Logos
- Graphics
- Videos
- Design elements
are the exclusive property of Tapan Holdings / Tapan Mart and are protected under applicable intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
10. User Conduct
You agree not to:
- Use the website for any unlawful purpose.
- Transmit viruses, malware, or harmful code.
- Attempt unauthorized access to any part of the website.
- Violate any applicable laws or regulations.
11. Limitation of Liability
To the maximum extent permitted by law:
- The Company shall not be liable for any indirect, incidental, special, or consequential damages.
- Our total liability shall not exceed the value of the product purchased by you.
12. Indemnification
You agree to indemnify and hold harmless Tapan Holdings / Tapan Mart, its owners, employees, and affiliates from any claims, damages, losses, liabilities, or expenses arising from your misuse of the website or violation of these Terms.
13. Third-Party Links
Our website may contain links to third-party websites. We do not control or endorse their content and shall not be responsible for any damages or losses arising from their use.
14. Termination
We reserve the right to suspend or permanently terminate your access to the website without prior notice if you violate these Terms.
15. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts located in Jodhpur, Rajasthan, India.
16. Grievance Redressal & Contact Information
As per the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020:
Business Name: Tapan Holdings
Brand Name: tapan Mart
Email: info@tapanmart.com
Phone: +91-8107959992
17. Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page with the revised date.