Refund and Returns Policy

This Return, Refund, Exchange & Cancellation Policy (“Policy”) applies to all purchases made on Tapan Mart, operated by Tapan Holdings.

By placing an order on our website, you agree to the terms mentioned below.

1. GENERAL POLICY FRAMEWORK

Our policy is designed to:

  • Protect customer interests
  • Maintain hygiene and safety standards
  • Prevent misuse and fraud
  • Ensure operational efficiency

All requests are handled in a fair, transparent, and structured manner.

2. RETURN WINDOW – 7 DAYS

Customers may request a return within 7 days from the date of delivery, subject to eligibility conditions.

Return requests after 7 days will not be accepted under any circumstances.

3. ELIGIBILITY CONDITIONS FOR RETURNS

A product shall be eligible for return only if:

  • It is unused, unworn, unwashed, and undamaged
  • It is in original condition
  • Original tags, labels, manuals, warranty cards, freebies, and accessories are intact
  • It is returned in original packaging
  • It is in resalable condition

Returns failing quality inspection will be rejected.

4. NON-RETURNABLE ITEMS (STRICT)

The following product categories are strictly non-returnable:

  • Innerwear
  • Lingerie
  • Personal hygiene products
  • Skincare, cosmetics, beauty products
  • Health & wellness consumables
  • Supplements
  • Food & edible items
  • Customized or personalized products
  • Digital products
  • Gift cards & vouchers
  • Perishable goods

(Exceptions only in case of damaged, defective, or incorrect product delivery.)

5. GIFT RETURNS & GIFT ORDERS

  • If an item was marked as a gift, refund shall be processed to the original purchaser only.
  • Gift recipients cannot receive monetary refunds.
  • Gift exchanges may be allowed only if product qualifies under return eligibility conditions.
  • Gift wrap charges, if any, are non-refundable.

6. EXCHANGE POLICY

Exchanges are allowed only for size, color, or variant issues, subject to:

  • Product availability
  • Eligibility conditions
  • One-time exchange only

Exchange Window:

Exchange requests must be raised within 7 days of delivery.

If the requested replacement product is unavailable, refund shall be initiated instead.

7. DAMAGED / DEFECTIVE / WRONG PRODUCT DELIVERED

If you receive:

  • Damaged product
  • Defective product
  • Missing parts
  • Incorrect product

You must notify us within 48 hours of delivery.

Required Proof:

  • Clear images
  • Unboxing video (mandatory for high-value products)

Failure to provide proof within 48 hours may lead to claim rejection.

8. RETURN REQUEST PROCESS

To initiate return/exchange:

Email: info@tapanmart.com

Include:

  • Order ID
  • Product name
  • Reason for request
  • Supporting images/videos

Response timeline: Within 48 business hours

9. REVERSE PICKUP & SHIPPING DEDUCTIONS

Reverse Pickup:

  • Provided for serviceable pin codes
  • Pickup attempt: 2 times only

Self-Shipping:

  • Required for non-serviceable areas
  • Courier receipt must be shared

Shipping Charges:

  • If return is due to customer preference, shipping charges may be deducted
  • If return is due to company fault, full refund will be issued

10. QUALITY CHECK & APPROVAL PROCESS

All returned items undergo strict quality inspection.

Refund or exchange will be approved only after passing QC checks.

Rejected returns will be shipped back to customer.

11. REFUND POLICY

Refund Mode:

Refunds will be processed to the original mode of payment only.

Refund Timeline:

  • Processing: 5–10 business days after QC approval
  • Bank settlement time may vary

COD Orders:

Refund will be issued via:

  • Bank transfer OR
  • UPI

(Details collected post approval.)

12. PARTIAL REFUNDS

Partial refunds may apply in cases such as:

  • Missing accessories
  • Used products
  • Damaged packaging
  • Late return

Amount shall be determined after inspection.

13. ORDER CANCELLATION POLICY

Before Dispatch:

  • Orders can be cancelled
  • Full refund processed

After Dispatch:

  • Cancellation not guaranteed
  • If refused at delivery:
    • Forward & reverse shipping charges may be deducted

14. COD REFUSAL & ABUSE CONTROL

For customers who:

  • Frequently refuse COD deliveries
  • Show high return frequency
  • Abuse return policies

We reserve the right to:

  • Disable COD permanently
  • Block future orders
  • Blacklist account & IP

15. BULK & B2B ORDERS

  • Bulk orders
  • Wholesale orders
  • B2B transactions

Are strictly non-returnable and non-refundable unless damaged or defective.

16. FORCE MAJEURE EXCLUSIONS

We shall not be liable for return delays caused by:

  • Natural calamities
  • Lockdowns
  • Transport strikes
  • Government restrictions
  • Courier delays

17. FRAUD & POLICY MISUSE PREVENTION

We maintain strict monitoring systems to prevent:

  • Return fraud
  • Item swapping
  • Empty box returns
  • Used product returns

Legal action may be initiated if fraud is detected.

18. LEGAL JURISDICTION

This policy shall be governed by the laws of India, with jurisdiction limited to Jodhpur, Rajasthan.

19. CONTACT INFORMATION

Business Name: Tapan Holdings
Brand Name: Tapan Mart

Email: info@tapanmart.com
Phone: +91-8107959992

Shopping Cart
Scroll to Top